Question 1

Does the system integrate with my existing practice management software (PMS)?

Accepted Answer

Our digital system is designed to act as a central hub. While direct, deep integration is often blocked by PMS providers, we create intelligent workflows to transfer data efficiently. For example, the digital patient history form can be exported as a finalized, GDPR-compliant PDF and stored directly in the patient's file in your PMS. This avoids double data entry without interfering with closed systems.

Question 2

Is the online appointment booking smart enough to handle different treatment durations?

Accepted Answer

Yes, absolutely. The system differentiates between various treatment types that you define—from a short check-up to a professional cleaning to a complex root canal. For each service, you can set specific time slots, required resources (e.g., a specific treatment chair), and assigned practitioners. This ensures appointments are scheduled efficiently and without overlaps.

Question 3

How is the security of sensitive patient data (GDPR) guaranteed?

Accepted Answer

Data security is our highest priority and is built into the system architecture from the ground up. Data processing occurs exclusively on servers located in Germany or the EU. We rely on end-to-end TLS 1.3 encryption, strict access controls, and auditable processes based on ISO 27001-oriented standards. The digital patient history and all patient communication are therefore far more secure than sending unencrypted emails or storing paper files.

Question 4

Can we use the system specifically for marketing elective or private services?

Accepted Answer

Definitely. This is one of the core strengths of the system. You can segment patient groups specifically (e.g., by age, last visit, or expressed interest) and send automated, personalized information about private services like whitening, veneers, or implantology. This allows you to increase revenue per patient by making relevant offers at the right time, without being perceived as pushy.

Question 5

How much time does my team actually save with the digital system?

Accepted Answer

The exact time savings depend on your current processes, but our reference projects show a reduction in administrative workload of up to 30-40%. This primarily comes from eliminating phone-based scheduling, automating appointment reminders and recalls, and doing away with manual data entry from patient history forms. This recovered time can be invested directly by your team into patient care.

Question 6

What happens if a patient calls instead of booking online?

Accepted Answer

The system is flexible. Your front desk team can take the call and enter the appointment directly into the same digital calendar that the online booking system uses. The patient will then automatically receive a digital confirmation and appointment reminders via SMS or email, just as if they had booked online. This keeps the process consistent and centralizes all appointments in one place.

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Digital System for Dentists: Efficient Practice, Satisfied Patients.

What we build for you.

Intelligent Online Appointment Booking

Automated Patient Communication

Digital New Patient Acquisition

Digital Patient Intake & Forms

Integrated Practice CRM

Performance Marketing Automation

Zahnarzt: visual system insights

Frequently asked questions