Question 1

How does the system assist with healthcare audits (like MDK)?

Accepted Answer

The system ensures that all care-relevant data, service records, and documentation are recorded completely and in an audit-proof manner. You can generate all required reports and logs at the touch of a button. Structured data entry according to professional standards minimizes formal errors and facilitates a confident and swift handling of quality audits.

Question 2

How does the route planning optimization work?

Accepted Answer

Our route planning uses AI-based algorithms. It considers factors such as employee qualifications, the urgency of assignments, client preferences, and real-time traffic conditions. The result is optimized, time- and cost-saving routes that massively reduce dispatching effort and increase punctuality.

Question 3

Is mobile use for care staff supported?

Accepted Answer

Yes, absolutely. A core component is an intuitive mobile application for smartphones or tablets. Caregivers can access all relevant client data on-site, record services, manage care documentation, and communicate securely with the office team. This saves time and prevents transcription errors.

Question 4

How is billing with health insurance companies simplified?

Accepted Answer

The system automates billing processes. Based on the digitally recorded service proofs, invoices are automatically generated according to the applicable rates (e.g., § 302 SGB V in Germany) and can be transmitted to the payers via secure interfaces. This accelerates cash flow and minimizes the effort for invoice auditing.

Question 5

Can our existing client data be migrated?

Accepted Answer

Yes, in most cases, data migration is possible. We analyze your existing systems and data structures beforehand to develop a plan for a secure and complete transfer of client and employee master data. This ensures a smooth transition without data loss.

Question 6

How is the data security of sensitive patient information ensured?

Accepted Answer

Protecting patient data is a top priority. We rely on a GDPR-compliant architecture, ISO 27001-oriented security standards, and end-to-end TLS 1.3 encryption. The servers are located in certified data centers in Germany, and access is strictly regulated by a detailed role and permission concept.

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Efficient Digitalization for Your Care Service

What we build for you.

Integrated Route Planning

Digital Care Documentation

Automated Billing

Staff Management & Scheduling

Central Client CRM

QM & Reporting

Pflegedienst: visual system insights

Frequently asked questions